1. What types of payment do you accept?
We take cash, Apple Pay and all credit cards.
2. What about your cancellation policy?
We prefer our customers give us 48 hours notice for a cancellation or to reschedule. We understand that things come up, but time has been reserved specifically for your pet, so we would like to be notified as soon as possible if you are unable to make your appointment. Because this is a small hands-on pet spa, last minute cancellations really impact us, and the other customers who are in need of an appointment. We track all last minute cancellations (less than 24 hours) and no shows, so if a customer has excessive cancellations, they will be required to pre-pay for their appointments. They will also forfeit the payment if they cancel or reschedule less than 24 hours in advance.
If you provide us with a cell phone number or email you will get a reminder two days in advance of your appointment.
3. Can I bathe my pet at home and just bring it in for a haircut?
If you are more comfortable bathing your pet at home, that’s fine. However, there is no price difference for a spa haircut with or without a bath. Bathing is included with your spa haircut and will turn out far better when the pet is professionally bathed and dried before being groomed at Groomer19 & Friends Pet Salon.
4. Do I have to leave my pet for a long time or all day?
No, we work quickly and efficiently. You can drop your pet off, run some errands, and come back to pick them up later. However, we do understand that some people will need to leave their pets longer than others, but we do not require much time. Expedited service is available for an extra charge.
5. Can I stay for the appointment?
It’s generally not a good idea. Most dogs and cats do much better without the owner present. Many dogs wiggle more trying to get mom or dad’s attention, making the grooming process dangerous and more time-consuming.
6. Why aren’t prices listed on your website?
Pricing varies from breed to breed, depending on size, hair type, the frequency of grooming and so on.
7. Can you de-mat my dog or cat rather than shaving it?
We have a lot of patience and skill for de-matting. The use of proper equipment and product helps quite a bit. We’re willing to try as long as your pet will tolerate it. However, if your pet shows discomfort or stress, we will not. Most pets do fine given the de-matting techniques we use. This said regular grooming is so very important. We do not think it is a good idea to de-mat a dog or cat two to three times a year rather than have it groomed regularly. Please note that de-matting requires additional fees as it takes a lot more time and product.
8.When booking your groom you will be prompt to create a profile for your pup, once your profile is created a Groomer19 team member will make a courtesy call/text to the contact number provided to introduce ourselves and answer any questions you may have.
9. Self Wash Service Business Hours
Tuesday – Friday 9:30 am- 6:30 pm
Saturday – Sunday 8:30 am- 5:00 pm
10. Professional Grooming Hours
Monday – Saturday
9:00 am- 5:00 pm
11. Grooming department is closed on Sundays also including nails, and other ala carte services.
12. Last self service bath to start no later than 30 minutes prior to closing time.
13. We require dogs and cats to show proof of current Rabies vaccine.
14. Check our Instagram link and Google page link for live updates and Pet events.
15.(EXISTING REGISTERED CUSTOMERS ) DOWNLOAD GINGR for Pet Parents-(ENTER INVITE CODE -(469475)
Manage your account by uploading veterinary records, viewing your invoices, and signing facility waivers and agreements!
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With the Gingr for Pet Parents app, you can book spa reservations and grooming appointments for your pet.